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A robust quality and excellence program must be supported by appropriate management systems and processes to implement such a program and realize desired benefits. Towards this, we have implemented a number of innovative custom-built systems that enable our quality and excellence programs. These applications integrate with a number of knowledge management and quality systems on our rich Intranet-based information infrastructure.
Client expectations from UST continue to evolve as we grow and make forays into newer technologies, domains and geographies. Our strategy of business growth through satisfied and delighted clients makes it imperative to manage these engagements without slipping on quality and consistency parameters.
Since such continuous transition into newer areas is a strategic focus for our business growth, we have designed processes where senior executives including business unit heads and members of the board get involved in engagement execution and review. |